At Supergame, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information.

1. Return Policy

• Gaming Sessions

Supergame operates on a service-based model (gaming time, tournaments, bookings, and related activities).
Because game time and facility usage cannot be “returned,” all completed sessions are non-returnable.

• Gaming Products

For physical products (cues, rackets, accessories):

• Returns are accepted within 7 days of purchase.
• Product must be unused, in original packaging, and include the receipt.
• Items damaged due to misuse are not eligible for return.

2. Privacy Policy

At Supergame, we respect your privacy.
We collect basic information such as:

• Name
• Phone number
• Email
• Transaction history
• Booking details

This data is used strictly for:

• Managing your bookings
• Improving customer experience
• Sending updates and promotions

We do not sell or share customer data with third parties except where required by law or payment processors regulated by the State Bank of Pakistan.

3. Refund Policy

Played time or Gaming sessions/bookings once started cannot be refunded.

For advance online bookings:

• Full refund if cancelled at least 3 hours before the scheduled time.
• No refund for no-shows or last-minute cancellations.

For physical products:

• Refund is only available if the product is returned in eligible condition (see Return Policy for gaming products).

Refunds (where applicable):

• Processed within 5–7 business days.
• Returned to the original payment method.

4. Terms & Conditions

By using Supergame’s services, you agree to:

• Follow all safety and facility rules.
• Take responsibility for proper use of equipment.
  Any damage caused by a customer will be charged.
• Pay applicable charges as per per-minute pricing.
• Booking slots must be used within their timeframes.
• Management reserves the right to refuse service in case of misconduct.

Supergame may update pricing, rules, or policies without prior notice.

5. FAQs

Q1: Do you take walk-ins?
Yes, Supergame is open 24/7 for both walk-ins and bookings.

Q2: Can I book online?
Yes — customers can now book gaming sessions through our online booking system.

Q3: Do you offer discounts?

Yes — we run different discounts and offers from time to time.
For the latest deals, check our social media pages.

Q4: What if equipment breaks while I’m playing?
If it’s accidental wear, we cover it.
If it’s due to misuse, a fine applies.

Q5: Is Supergame family-friendly?
Yes — our environment is monitored, clean, and safe for families.

6. Customer Service Number

📞 0346-3884142

7. Operational Hours

🕒 Open 24/7

8. Pricing — Accurate Description in PKR

• Snooker: 14/min
• PS5: 1,000/hour
• Carrom: 700/hour
• Foosball: 700/hour
• Table Tennis: 700/hour
• American Pool: 700/hour

9. Permanent Address

Supergame
3rd Floor, Above Malik’s Restaurant,
331-A DMMCHS, Alamgir Road,
Opp. Alamgir Masjid, Karachi, Pakistan.

10. Contact Us

If you have any questions or concerns, please contact us:

• Email: info@supergame.pk

These Terms & Policies may be updated periodically. Please review it regularly to stay informed of changes.